Wholesale & Ordering FAQ
Answers to the questions dealers, rental companies, installers and venues ask most often about ordering from XLuminaire. Don’t see your question? Email us at info@xluminaire.com.
Do you have a minimum order quantity?
No. We supply single fixtures as well as volume orders for dealers, rental companies, installers and venues.
How do I get a price?
Our prices are quote-based and depend on quantity and configuration. Send us the models, quantities and delivery country through our Contact page or at info@xluminaire.com, and we’ll reply with a quote.
What is the lead time?
It depends on the order size, what we have in stock and our current production schedule. In-stock items ship fastest. Every quote includes an estimated lead time for your order.
Can I order samples?
Yes. Samples are available for evaluation and are paid for by the customer. Samples are our standard XLuminaire-branded products; custom samples (for example with your logo) are possible on special request, at extra cost. Contact us with the models you’d like to test.
Do you offer OEM and custom products?
Yes. We take on OEM and custom projects, from your own branding to custom specifications. Tell us what you need and we’ll work out the details with you.
Are your products certified?
Our main product series are CE (Low Voltage Directive) and RoHS tested, and our LED light sources are tested for photobiological safety to IEC 62471. Test reports are available on request for specific models.
What warranty do you offer?
Up to 10 years on the LED engine and 3 years parts and labor on leko profiles, Fresnels, panels, follow spots and architectural lights; 1 year parts and labor on other products. See our Warranty page for full terms.
Do you ship internationally?
Yes, we ship worldwide. Prices are usually quoted EXW (Ex Works, our factory in Guangzhou, China), and shipping is paid by the customer. You can arrange freight with your own forwarder, or we can find shipping options for you and quote them separately.
Who is XLuminaire, and how is it related to XH-Light?
XLuminaire is the international brand of GuangZhou XHlight Industrial Co., Ltd. In China the same company is known as XH-Light 鑫皇灯光. Same team, same factory, same products.
Where are your products made?
In our own factory in Guangzhou, China, where we design, machine and assemble our fixtures.
